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Warranty Information

Twelve Month Warranty

The Spruce Up Company guarantees our products against defects in material and craftsmanship for one year, as long as you still own the furniture. If you have a warranty issue, contact us, and we will send you a replacement piece, repair or replace the item (at our option).

Warranties for finishes, stains and fasteners are per the manufacturer respectively.

In the event your product needs service, be advised that The Spruce Up Company reserves the right to refuse service when the product is found to be excessively dirty, modified, or when product failure is due to causes other than defective workmanship or materials. This one year warranty is void if the product has been subject to obvious abuse.

Cracking or Checking?

"Season Checking" or cracks are a natural characteristic of all rustic furniture. Season checking happens naturally during the drying process of the logs or timbers. These cracks or season checks, will vary from log to log and from timber to timber. Some cracks will be wider than others. Some will be hardly noticeable at all. Typically, the larger the diameter of the log or timber, the larger the cracks and season checking will be. Season checking does not affect the structural integrity of the furniture made from it. All our rustic furniture products are covered by a 12 mionth warranty. This is a warranty that protects you from defects in material and workmanship. Season checking is not considered a defect and is not subject to this warranty.

Season checking tends to be radial, or from the centre of the log, cracking outward in one direction only and often spiralling around the log or timber. Season checking very rarely cracks through the entire log or timber. Season checking adds natural character and beauty to every piece of furniture.

If you have any concerns about the cracks or season checking in your furniture, we would be glad to talk with you about it.

Contact us at 0800 777823 or email us at info@spruceup.co.nz

Screw and Bolt Connections

With changes in humidity, the wood can dry and the bolts may become loose. Tighten the bolts periodically on a need basis. Never put your wooden furniture directly against hot heaters or sources of heat, preferably out of direct sunlight. Doing this may cause the wood to dry and crack.

The Spruce Up Company Limited