Product Specifications

The Spruce Up Company Limited reserves the right to amend the specifications of any product featured on this website at any time disregarding the fact that any orders may have been already placed and/or confirmed at the time of that specification amendment.

Actual product sample, wood or melteca colours may not match your computer monitor.  The Spruce Up Company Limited does not guarantee that the colour of the products will match the colour definition of your computer monitor.

The Spruce Up Company Limited reserves the right to change specifications, colours and materials shown in this website or to withdraw products without prior notice at any time disregarding the fact that any orders may have been already placed and/or confirmed at the time of that specification amendment.

At all times The Spruce Up Company Limited will endeavour to ensure that all specifications are correct and true but will accept no responsibility if they are not.

Product Availability

Products and prices shown on this website are for supply within New Zealand only.

The Spruce Up Company Limited reserves the right to limit and/or if necessary, not supply product to any customer that has not made payment for the product as per the terms of our payment section.

Orders cannot be reduced or altered in any way once they have been confirmed.

Items for sale on this website are subject to stock availability. The Spruce Up Company Limited will always aim to supply your order in its entirety and as quickly as possible, there may be times that we may not be able to do so. In such cases, you will be advised as soon as possible.

Delivery

The Spruce Up Company Limited will always endeavour to deliver your order within three - four  weeks of order placement/payment. The Spruce Up Company Limited reserves the right to amend/increase this timeframe if major delays are incurred by way of manufacturer supply or by way of adverse freight issues/conditions that develop outside of The Spruce Up  Company Limited’s control.

Shipping costs:

Delivery charges apply on orders nationwide with orders arriving between 10 – 40 days. Additional charges will apply on rural deliveries.

Pricing

All prices are shown in New Zealand Dollars and exclude GST.

Prices are subject to change without any prior notice. The amount you will pay will be based on the current prices displayed on this website at the time you submit your online order.  Should any prices be displayed $0.00 this will be due to a techincal error in our website and would request that you contact the office to confirm a price.

Additional costs for freight apply. We will contact you on receipt of your order and confirm delivery costs.

Payment Terms 

Payment is required at the time of your order being placed and confirmed by us.  Payment may be made by way of cheque or direct credit. Should payment in full not be made to The Spruce Up Company Limited within seven days after that due date or within The Spruce Up Company Limited's pre-approved extended timeframe (that will be allowed from time to time for large volume orders), then the products will not be shipped to the customer. Special terms and conditions apply for large volume orders and will be specified at the time of your order. Deposits may be required.

 

Returns & Refunds

Faulty goods will be repaired or replaced at the discretion of The Spruce Up Company Limited. Products that may be received damaged due to freight damage will be repaired or replaced subject to discussion and conclusion of point of damage.  If the recipient signs for the product as received in good condition, they have voided the opportunity to claim for any freight damage. All goods are despatched in good condition and carried “at limited carrier’s risk” (pursuant to the Carriage of Goods Act 1979). No claims will be accepted after two (2) days from the date of delivery. All claims must be made in writing and forwarded to info@spruceup.co.nz

Any refunds are at the discretion of The Spruce Up Company Limited and will only be made if The Spruce Up Company Limited is unable to either repair or replace faulty or damaged products that have been and are accepted by The Spruce Up Company Limited as a genuine and approved claim. These refunds will be made by direct credit into the verified bank account of the claimant and will be only for the value of the product claimed at the time of the purchase of that same product. No refunds will be made for any freight and/or any other costs, be they interest or legal or any other costs that may have been incurred by the claimant in the process of achieving their refund claim.

If you have any comments or questions regarding this website, please contact The Spruce Up Company Limited at info@spruceup.co.nz

Please contact us on 0800 777 823 between 9am – 4pm Monday to Friday if you have any questions.