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Returns & Refunds


Faulty goods will be repaired or replaced at the discretion of Spruce Up Limited. Product that may be received damaged due to transport freight damage will be repaired or replaced subject to discussion and conclusion of point of damage. If recipient signs for product as received in good condition they have voided the opportunity to claim for any transport damage. All goods are despatched in good condition and carried “at limited carrier’s risk” (pursuant to the Carriage of Goods Act 1979). No claims will be accepted after two (2) days from the date of delivery. All claims must be made in writing and forwarded to

Any refunds are at the discretion of Spruce Up Limited and will only be made if Spruce Up Limited is unable to either repair or replace faulty or damaged product that has been and is accepted by Spruce Up Limited as a genuine and approved claim. These refunds will be made by direct credit into the verified bank account of the claimant and will be only for the value of the product claimed at the time of the purchase of that same product. No refunds will be made for any freight and/or any other costs, be they interest or legal or any other costs that may have been incurred by the claimant in the process of achieving their refund claim.

If you have any comments or questions regarding this website, please contact Spruce Up Limited at

Please contact us on 0800 777 823 between 9am – 4pm Monday to Friday if you have any questions.